The training “Regulation 31 – Complaints Policy under the Supported Accommodation (England) Regulations 2023” equips staff, managers, and service providers with the knowledge and practical skills to handle complaints effectively and in compliance with legal standards. The course emphasises the importance of empowering young people to voice concerns safely, promoting transparency, accountability, and continuous service improvement. Participants will learn how to implement a clear, accessible, and fair complaints process that upholds young people’s rights and meets Ofsted expectations for supported accommodation settings.